Berkshire Retail Career Starter Kit

Are you looking to retrain for retail? Are you looking to start a completely new career in Hospitality?

If you live in Berkshire and are Unemployed we have funding to provide you with employability training and a certified Level 1 Customer Service Qualification that will help you achieve your goal.

Funded by Skills Support for the Unemployed and Skills Support for the Workforce from the European Social Fund, Skills for Progress are delighted to be able to offer this training package for FREE to unemployed job hunters looking to get started in a career in catering.

The Berkshire Hospitality Career programme is made up of two sections. The first is our Level 1 Customer Service Qualification and the second is our Employability Skills Course.

The Level 1 Customer Service Qualification has been created and presented by Stuart Blakeledge, a Skills For Progress mentor with over a decade of senior customer service and management experience in various hospitality settings. This means the course has relevant experience incorporated into the syllabus which covers a variety of subjects including the principles of customer service and the benefits of good customer service as well as a unit addressing complaints and challenging customers. Upon completion of this part of the course you will receive a Level 1 Customer Service Qualification certified by Open Awards, an invaluable addition to your CV that will set you apart from other applicants.

The Employability Skills Course is designed to help learners track down the retail role that is right for them, and give them the skills to develop with in that role and the wider retail industry.

Learn how to master hospitality specific Job interviews, promotional interviews and learn how to manage a team confidently. Also learn valuable mental health skills, such as stress management in a catering setting and how to support your self and others.


  • Gain a Level 1 Customer Service Qualification
  • Gain useful job hunting skills to help you find the right retail role
  • Learn how to secure the retail job you are looking for with our specialist interview training.
  • Make your application stand out from the crowd!
  • The entire course is delivered online
  • 24/7 access – courses are pre-recorded in 10-15 minute bite sized chunks
  • Complete faster with our Ultra Accelerator (as quickly as 2 hours)

Relevant skills

This course features training from mentors and trainers with years of customer experience, meaning the course is up to date and relevant to the current workplace.

Free training

As well as the Level 1 Customer Service course you will also have access to a library of over 100 short courses, meaning that you can pick the 6 short courses most relevant to you. Options include:

  • Advanced CV writing
  • Advanced job interview skills
  • Personal resilience
  • Managing stress
  • Supporting the wellbeing of others (home and workplace variants)
  • Leadership skills
  • Management skills
  • Performance management
  • Many others also available…

Want a qualification to boost your CV?

Learn more about the Level 1 Customer Service qualification by following this link:


To be eligible for this Free Qualification and Free training you need to:

  1. Be unemployed
  2. Live in Berkshire
  3. Have a right to live and work in the UK

Start today

To get started follow this link

or find out more, please email or call 02381 120010.