Dealing with Difficult Situations at Work Refresher

There comes a point when you are seeking to develop yourself, that you recognise that it is your turn to be the one dealing with the difficult conversations. This short course covers:

Recognise difficult situations and identify strategies to resolve them,
To use appropriate communication skills to deal with difficult situations,
To know who talk to regarding a difficult situation in a workplace.

Refresher Skills Library Access


Advanced Job Seeking Library Access