The Level 1 Award in Customer Service (certified by Open Awards) has been designed to prepare you for the retail industry. With valuable and relevant customer service skills that will set you apart form other applicants This qualification will give you a running start in your new career.
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Introducing the Level 1 Customer Service course from Skills For Progress, an Open Awards certified Qualification designed for people starting a retail career or who are looking to refine their customer service skills and stand out in their current work place.
The course is fully certified and includes a recognised Level 1 Qualification, essential to any retail worker’s CV.
This course helps you understand the principles of customer service and how good customer service can benefit your work place and your own workload. The course also covers the impact of poor customer service on staff, customers and the overall business. Strategies for resolving these issues are covered in depth.
There is also valuable complaints and queries training, giving you the knowledge to deal with customer issues in a constructive way. Leading the customer toward a satisfying outcome.
- 1. Customer Service
- 1.1 The benefits of good customer service
- 1.2 The effects of bad customer service
- 1.3 Making the right impression as an organisation
- 1.4 Customer communication
- 2. Dealing with customer queries and complaints
- 2.1 Resolving issues
- 2.2 Dealing with difficult customers
- 2.3 Resolving customer queries.
The online course is delivered in 15 minute pre-recorded units with associated activities to help learners develop the skills and embed the learning.
Following completion of the course there is an assessment quiz.
Level 1 Customer Service Qualification
This course does not have any sections.